Customer Care

Please note: Deliveries over the Holiday period may take up to 5 - 7 business days.
For all enquiries please contact 1800-263-426 or 03-9497-5656 over the Holiday period.

For Australian Deliveries:

  • We offer free delivery to anywhere within Australia.
  • Your order will be sent via Australia Post Express Post.

Generally, orders made by 12 noon on a business day will make the daily Australia Post run.
Express Post offers next-day deliveries for capital cities and regional centres. Please check auspost.com.au/expresspost for the full list of next-day delivery areas.

Andiamo Delivery Time:

  • Approximately 2 to 5 Business Days.

If you are not available when the delivery is made, a calling card will be left for you to pick up the delivery at your local post office.

Deliveries are not made on weekends or public holidays.

For New Zealand Deliveries:

  • We currently offer free delivery to New Zealand for orders over AUD $350.
  • A shipping charge of AUD $25 will be charged for orders under AUD $350

Your order will be sent via Toll Express or registered post.

Andiamo Delivery Time:

  • Approximately 10 to 15 Business Days

If you are not available when the delivery is made, a calling card will be left for you to pick up the delivery at your local post office.

For International Deliveries:

  • We currently offer free delivery for International orders over AUD $450.
  • A shipping charge of AUD $25 will be charged for orders under AUD $450

Your order will be sent via Toll Express or registered post.

Andiamo Delivery Time:

  • Approximately 10 to 15 Business Days

If you are not available when the delivery is made, a calling card will be left for you to pick up the delivery at your local post office.

Deliveries are not made on weekends or public holidays.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  1. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  2. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  3. We will only retain personal information as long as necessary for the fulfillment of those purposes.
  4. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  5. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  6. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  7. We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

We offer a 30 Day Free Return or Exchange Policy for all products including sale items.

We offer a 30 Day Free Return or Exchange Policy for all products including sale items. This means that you can return all or part of your order within 30 days of purchase for whatever reason and receive a full refund or exchange. However, OUTLET items which are classified as final reductions can only be returned for a credit note or exchange. 

The garments must be in saleable condition, unworn, clean and with tags attached, and you must have proof of purchase, to be eligible for the 30 Day Free Return Policy.

To return your purchase, please email info@andiamo.com.au or call Andiamo HQ: 1800 263 426.

We will answer your email or phone call (during business hours) and give you friendly advice on how to return your purchase.

It will be your responsibility to return the items within the required timeframe to:
Andiamo Online
PO Box 162
St Peters NSW 2044

Please note: returns will not be accepted without prior authorisation, so please contact us first before returning your purchase. For any questions please contact us ñ we are always happy to chat!

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on Andiamoís web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on Andiamoís web site;

iv. remove any copyright or other proprietary notations from the materials; or

v. transfer the materials to another person or ìmirrorî the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Andiamo at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Andiamoís web site are provided ìas isî. Andiamo makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Andiamo does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Andiamo or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Andiamoís Internet site, even if Andiamo or a Andiamo authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Andiamoís web site could include technical, typographical, or photographic errors. Andiamo does not warrant that any of the materials on its web site are accurate, complete, or current. Andiamo may make changes to the materials contained on its web site at any time without notice. Andiamo does not, however, make any commitment to update the materials.

6. Links

Andiamo has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Andiamo of the site. Use of any such linked web site is at the userís own risk.

7. Site Terms of Use Modifications

Andiamo may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Andiamoís web site shall be governed by the laws of the State of Australian without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Accepted Payments

Payment information is transferred according to the highest security standards, guaranteed by Trustwave and Geotrust: your credit card details will be completely encrypted.

Easy Returns

Payment information is transferred according to the highest security standards, guaranteed by Trustwave and Geotrust: your credit card details will be completely encrypted.

Customer Support

Size not available? Send us a message and we will find it for you.
Contact us at online@andiamo.com.au or Call us at 1800-263-426.

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